WordPress support | wpwp

Two variants of support

Regular support

We allocate a team and a certain number of hours each month especially for your project. This may apply to both technical and content updates.


No regularity, we act on request, but the threshold for entering tasks for the team is always higher.

Who we are

We are a team of website developers with 3+ years of experience in all types of WordPress development solutions.

We are helping our clients to have a fast, scalable website: from enterprise business websites to online stores, from end-to-end development to support & optimization of an existing website. Our experience & expertise are the tools, WordPress codex, agile architecture & SEO are our principles.

Business websites & online stores developed
Complex integrations completed
Compatibility and load speed issues fixed
eCommerce platforms scaled
Custom plugins created

Support and improvement. Services

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Analysis and audit

We can always start with your wish list, but sooner or later we need to audit to make sure we are building a skyscraper on a quality foundation. Perfectly, our technical audit should be supplemented by audits of SEO and UI/UX specialists.

Minor refinements for the site

We carry out any technical improvements to the site: changes, edits related to increasing conversion, SEO edits, speed increase.

Development backlog and prioritization

If as a result of all audits we receive a very large amount of work, we`ll help you prioritize tasks, arrange them in such a way that at the time of improvement and implementation of something new the performance and functionality of the site will not suffer. This approach will help to effectively organize your work and systematically move forward.

Posting of complex content

We implement the posting of complex and atypical content. We have a developer, not a content specialist for this. After all, the transfer of content often involves changes in the structure and, as a result, it becomes necessary to edit the HTML code.

All pages are checked by our Quality Assurance (QA) specialists, they create a table with a detailed record of all pages and possible comments.

Updates and security

Updating versions of PHP, WordPress, plugins. WordPress and most plugins are open source products that regularly find issues, and those issues are through updates. We help you do it professionally. Firstly, we analyze from which version to which you need to upgrade and what risks it has. Secondly, we use a test server to make sure everything works as it should. Thirdly, we can offer to do this on a regular basis, and in this case the risks of hacking and placing malicious software on it are significantly reduced.

Therefore, it is cheaper to regularly update your site and spend a little time on it than to ask for help in upgrading from a super ancient version to the current one and update the entire site. Sooner or later it still has to be done.

Safety. We help configure security tools: Wordfence (protects against hacking the admin panel), anti-spam filters, setting up the server in terms of security, curing the site from viruses.


Custom services eCommerce project

Long-running successful cooperation

Three years of successful cooperation where we drastically improved the page speed and developed custom functionality on the eCommerce website.

Visual Flow

Data Science, Consulting

Elaborate website development from scratch

Development from scratch of a large high-quality website for Data Science services and consulting. The website features animation and elaborate functionality. We also provided page speed optimization and implemented SEO principles.

WeAreWhy ltd

Design Agency

White-label development & 24/7 support

Website development from scratch, with adding new functionality to the released project. We provided 24/7 tech support: fixing issues in real time, and implemented page speed optimization and SEO principles. We worked on over 18 websites.



Pelican Containers (Philippines)

“My project needed a separate approach, as the successful performance of the site required a lot of major revisions, the team made efforts, suggested several options out of the situation, and successfully implemented them. Thank you for your work!”

Dmitry Naumenko

Parroty (Latvia)

“Our team needed to quickly and accurately launch our project. The wpwp.bz team made it happen and helped us implement everything in time.”

Alex Burak

VisualFlow, IBA Group (CZ)

“The team has fast and clear communication, therefore all tasks and deadlines were fulfilled. And also the whole team has a professional view of the processes. Thank you for your help!”

James Kent

WeAreWhyltd (UK)

“WPWP.bz have provided us with ongoing support for over 2 years on many web projects. The projects have ranged from marketing websites through to complex developments built from the ground up. Over the course of our working…”

Gray Clark

Task Force 31 (UK)

“We are extremely pleased with the services rendered for our website. Communication was swift and efficient. All of our needs were met in a timely manner and the tasks were completed exactly they way we wanted. Very happy with all of our results”

Yanna Berman Erez

Urban Mamaz (Israel)

“I worked with WPWP team on a few web development and redesign projects and they have provided an ongoing support for over a year now. As someone that has worked with many…”

Frequently asked questions

What types of support services do you offer for WordPress/WooCommerce sites?

We offer a range of support services for WordPress/WooCommerce sites, including technical support, security updates, plugin updates, theme updates, backups, and more. Our team is dedicated to ensuring the ongoing health and performance of your site, and we’ll work with you to customize a support package that meets your specific needs.

Do you offer 24/7 support or emergency support services?

Yes, we offer emergency support services to our clients. We understand that issues can arise at any time, so we provide support 24/7 for urgent matters. Our team is always available to help resolve any critical issues that may impact your site’s functionality and security.

How do you handle security issues and site vulnerabilities?

We take security very seriously and employ various measures to protect your site. This includes regular updates to the WordPress/WooCommerce core and all plugins and themes, implementing security plugins and firewalls, and performing regular security scans and backups. In the event of any security issues or vulnerabilities, we take immediate action to resolve the issue and prevent further damage.

How do you handle communication and collaboration with clients during the support process?

We prioritize open and transparent communication with our clients during the support process. We have various methods of communication available, such as email, phone, and chat, and we work with our clients to determine the best method for their needs. We also use project management tools to keep our clients informed of progress and ensure that everyone is on the same page.


  • 1
    Get to know each other and decide what's profitable for each other
  • 2
    Discuss working conditions and formats
  • 3
    Generate solutions for customers
Cherniavskyi D.I. FOP